Terms of service

TERMS OF SERVICE

Welcome to MedLinks ("MedLinks", "Company", "we", "us", or "our").

These Terms of Service ("Terms") govern your access to and use of the MedLinks platform, including our website, mobile applications, mobile websites, customer support channels, products, services, software, content, and any related digital properties operated by us (collectively, the "Platform").

By accessing, browsing, registering an account, purchasing products, using services, or otherwise interacting with the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies published on the Platform.

If you do not agree with these Terms, please discontinue use of the Platform immediately.

1. ELIGIBILITY

You represent and warrant that:

  • You are at least 18 years of age or are using the Platform under the supervision of a parent or legal guardian.

  • You have the legal capacity to enter into a binding contract under applicable laws.

  • The information provided by you is true, accurate, current, and complete.

We reserve the right to deny access to any person at our sole discretion.

2. PLATFORM SERVICES

ShopMedLinks operates an online platform for the sale and distribution of skincare, haircare, personal care, wellness, cosmetic, healthcare, and related products.

The Platform may also provide:

  • Product information

  • Educational content

  • Customer support services

  • Promotional offers

  • Loyalty programs

  • Subscription services

  • Mobile application services

  • Future digital products and services

We reserve the right to modify, discontinue, suspend, or withdraw any feature, service, or product without prior notice.

3. ACCOUNT REGISTRATION AND SECURITY

Certain Platform features may require account registration.

By creating an account, you agree to:

  • Provide accurate registration information.

  • Keep your login credentials secure.

  • Immediately notify us of any unauthorized use of your account.

  • Accept responsibility for all activities conducted through your account.

ShopMedLinks shall not be responsible for losses arising from unauthorized access resulting from your failure to protect your credentials.

We may suspend, restrict, or terminate accounts that violate these Terms.

4. MOBILE APPLICATIONS

If you access the Platform through a mobile application:

  • You are granted a limited, revocable, non-transferable, non-exclusive license to use the application for personal use.

  • Your use may be subject to the terms of the Google Play Store, Apple App Store, or other distribution platforms.

  • You shall not reverse engineer, copy, modify, distribute, or exploit any portion of the application except as permitted by law.

  • We may release updates, patches, enhancements, or modifications without notice.

5. PRODUCT INFORMATION

We strive to ensure that product descriptions, pricing, ingredients, specifications, images, and availability are accurate.

However:

  • Product packaging may differ from images shown on the Platform.

  • Manufacturers may change formulations, ingredients, packaging, or specifications without notice.

  • Product colors may vary depending on device settings.

  • Errors may occasionally occur.

MedLinks does not guarantee that all content is complete, current, or error-free.
We reserve the right to correct inaccuracies at any time.

6. MEDICAL DISCLAIMER

The content available on the Platform is provided for informational and educational purposes only.

Nothing contained on the Platform should be interpreted as:

  • Medical advice

  • Diagnosis

  • Treatment recommendation

  • Professional healthcare consultation

Products sold through the Platform are not intended to diagnose, treat, cure, or prevent any disease unless specifically approved by applicable regulatory authorities.

Customers should consult a qualified healthcare professional before using products if they:

  • Have allergies or sensitivities

  • Have underlying medical conditions

  • Are pregnant or breastfeeding

  • Are taking medications

  • Have concerns regarding product suitability

Individual results may vary significantly.

MedLinks shall not be liable for adverse reactions arising from allergies, misuse, incorrect application, failure to read instructions, or individual sensitivities.

7. PRICING

All prices displayed on the Platform are in Indian Rupees (INR) unless otherwise stated.

We reserve the right to:

  • Change prices without notice

  • Correct pricing errors

  • Modify promotional offers

  • Withdraw discounts

  • Cancel incorrectly priced orders

In the event of a pricing error, we may cancel the affected order and issue an appropriate refund.

8. PAYMENT

Payments are processed through authorized third-party payment service providers.

By submitting payment information, you represent that:

  • You are authorized to use the selected payment method.

  • All information provided is accurate and complete.

ShopMedLinks does not store complete payment card information.

Payment processing is governed by the terms and privacy policies of applicable payment providers.

9. ORDER ACCEPTANCE

Order confirmation does not constitute final acceptance of an order.

We reserve the right to refuse, cancel, limit, or reject any order for reasons including:

  • Product unavailability

  • Inventory discrepancies

  • Payment verification issues

  • Suspected fraud

  • Regulatory restrictions

  • Pricing errors

  • Abuse of promotional offers

Where payment has already been received, any eligible refund will be processed through the original payment method whenever possible.

10. SHIPPING AND DELIVERY

Orders are shipped through third-party logistics and courier partners.

Delivery timelines provided on the Platform are estimates only and may vary based on:

  • Location

  • Courier availability

  • Weather conditions

  • Public holidays

  • Government restrictions

  • Operational disruptions

MedLinks shall not be liable for delays beyond its reasonable control.

Additional terms regarding shipping are available in our Shipping Policy.

11. RETURNS, REPLACEMENTS, AND REFUNDS

Our Return & Refund Policy governs returns, replacements, cancellations, and refunds.

For safety, hygiene, and product integrity reasons, certain products may not be eligible for return unless received:

  • Damaged

  • Defective

  • Incorrect

  • Expired

Customers may be required to provide photographs, videos, and other supporting evidence to facilitate claims processing.

12. USER CONTENT AND REVIEWS

Users may submit reviews, ratings, comments, feedback, photographs, videos, testimonials, and other content.

By submitting content, you grant ShopMedLinks a perpetual, irrevocable, worldwide, royalty-free license to:

  • Use

  • Reproduce

  • Publish

  • Modify

  • Display

  • Distribute

  • Promote

Such content across any media channels.

You agree not to submit content that is:

  • False or misleading

  • Defamatory

  • Obscene

  • Offensive

  • Infringing upon third-party rights

  • Unlawful

We reserve the right to remove content without notice.

13. PROHIBITED ACTIVITIES

You agree not to:

  • Violate applicable laws.

  • Use the Platform for fraudulent purposes.

  • Interfere with Platform operations.

  • Upload malicious software.

  • Attempt unauthorized access to systems.

  • Scrape, copy, or harvest Platform data.

  • Impersonate another individual.

  • Manipulate reviews or ratings.

  • Abuse promotions or referral programs.

Violation may result in account suspension, termination, legal action, or reporting to authorities.

14. INTELLECTUAL PROPERTY

All Platform content, including:

  • Trademarks

  • Logos

  • Product listings

  • Text

  • Graphics

  • Videos

  • Images

  • Software

  • Website and application design

is owned by MedLinks or its licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, republished, or commercially exploited without prior written permission.

15. THIRD-PARTY SERVICES AND LINKS

The Platform may contain links to third-party websites, applications, or services.
MedLinks does not control, endorse, or assume responsibility for third-party content, products, services, or privacy practices.
Your interactions with third parties are solely between you and the applicable third party.

16. DISCLAIMER OF WARRANTIES

The Platform and all products and services are provided on an "AS IS" and "AS AVAILABLE" basis.

To the fullest extent permitted by law, MedLinks disclaims all warranties, express or implied, including:

  • Merchantability

  • Fitness for a particular purpose

  • Accuracy

  • Reliability

  • Availability

  • Non-infringement

We do not guarantee uninterrupted, secure, or error-free operation of the Platform.

17. LIMITATION OF LIABILITY

To the fullest extent permitted by law, MedLinks, its directors, officers, employees, affiliates, agents, suppliers, and partners shall not be liable for:

  • Indirect damages

  • Consequential damages

  • Incidental damages

  • Special damages

  • Loss of profits

  • Loss of business

  • Loss of data

  • Loss of goodwill

arising from the use of the Platform or products purchased through the Platform.

In no event shall our aggregate liability exceed the amount paid by the customer for the specific order giving rise to the claim.

18. INDEMNIFICATION

You agree to indemnify and hold harmless MedLinks and its affiliates from any claims, damages, losses, liabilities, costs, or expenses arising from:

  • Your use of the Platform

  • Violation of these Terms

  • Violation of applicable laws

  • Infringement of third-party rights

19. FORCE MAJEURE

MedLinks shall not be liable for delays or failures caused by events beyond its reasonable control, including:

  • Natural disasters

  • Epidemics or pandemics

  • Government actions

  • Internet outages

  • Cyberattacks

  • Labor disputes

  • Transportation disruptions

  • Supply chain interruptions

20. PRIVACY

Collection and use of personal information are governed by our Privacy Policy, which forms an integral part of these Terms.

21. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms shall be governed by and construed in accordance with the laws of India.

Any disputes arising from or relating to these Terms or use of the Platform shall be subject to the exclusive jurisdiction of the competent courts located in New Delhi, India.

22. MODIFICATIONS TO THESE TERMS

We reserve the right to update, modify, or replace these Terms at any time.
Changes become effective immediately upon publication on the Platform unless otherwise stated.
Your continued use of the Platform after any changes constitutes acceptance of the revised Terms.

23. CONTACT US

For any questions regarding these Terms, please contact:
MedLinks

Call: +91-1234567890
Email: support@shopmedlinks.com

Registered Office:
B1/09, Africa Ave, Block B 1, Safdarjung Enclave, New Delhi, Delhi 110029

Customer Support Hours:
Monday – Sunday: 11:00 AM – 7:00 PM
Closed on National Holidays