Shipping policy

Shipping Policy

At Shop MedLinks, we strive to ensure that your skincare, haircare, wellness, and healthcare products are delivered safely, securely, and promptly. We work with trusted courier partners to provide a smooth and reliable delivery experience, keeping you informed throughout the shipping process from order confirmation to final delivery.

Order Processing

  • All orders are processed within 24–48 business hours after successful payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Once your order is shipped, you will receive a tracking link via email, SMS, or WhatsApp.

Shipping & Delivery

  • We ship all orders through trusted third-party courier partners across India.

  • Standard delivery timelines may vary depending on your location and generally range between 2 to 7 business days.

  • Delivery to remote or non-serviceable areas may take additional time.

Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before payment.

  • Free shipping offers may be available on selected orders and promotional campaigns.

Damaged, Missing, or Incorrect Products

If you receive a damaged, defective, missing, or incorrect product, please contact our customer support team within 48 hours of delivery.

To help us investigate and resolve the issue quickly, please email the following to support@shopmedlinks.com:

  • Clear photographs of the product and packaging

  • Unboxing video showing the sealed package being opened

  • Order number and details of the issue

Upon verification, we will arrange for a replacement, refund, or store credit, as applicable. The verification and resolution process may take up to 7–14 business days.

Delivery Delays

While we make every effort to deliver your order within the estimated timeframe, delays may occur due to unforeseen circumstances such as weather conditions, courier disruptions, public holidays, or regional restrictions. We appreciate your patience and understanding in such situations.

Undelivered or Returned Orders

If an order is returned to us due to an incorrect address, failed delivery attempts, or refusal to accept the package, our team will contact you to arrange re-shipment. Additional shipping charges may apply.

Contact Us

For any shipping-related queries, don't hesitate to get in touch with us at:

Call: +91-1234567890
Email: support@shopmedlinks.com

Our customer support team will be happy to assist you.