Contact information
Contact Information
We're here to help! Whether you have questions about our products, your order, or need assistance choosing the right skincare or haircare solution, our team is happy to assist you.
Customer Support
Email: support@shopmedlinks.com
For all customer support, product inquiries, order updates, returns, refunds, and general assistance, please email us. We aim to respond within 24–48 business hours.
Business & Partnership Inquiries
Email: business@shopmedlinks.com
For business collaborations, wholesale inquiries, distribution opportunities, or partnership requests, please contact our business team.
Customer Support Hours
Monday – Sunday: 11:00 AM – 7:00 PM (IST)
Public Holidays: Closed
Order Support
When contacting us regarding an order, please include:
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Your Order Number
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Full Name
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Registered Email Address
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A brief description of your query
This helps us resolve your request as quickly as possible.
Product Guidance
Need help selecting the right product?
Our team can assist you with general product information, ingredients, usage instructions, and recommendations based on your concerns. However, product recommendations are not a substitute for professional medical advice. If you have a specific skin or hair condition, we recommend consulting a qualified dermatologist.
Response Time
We strive to respond to all customer inquiries within 24–48 business hours. During sales events, weekends, or holidays, responses may take slightly longer.
Thank you for choosing MedLinks. We appreciate your trust and look forward to serving you.