Refund policy
Return & Refund Policy
At MedLinks, we are committed to delivering genuine healthcare and wellness products in perfect condition. Please read our Return & Refund Policy carefully before placing an order.
Returns & Replacements
Due to hygiene, safety, and quality control reasons, we do not accept returns of products that have been opened, used, or tampered with.
However, you may request a replacement or refund in the following cases:
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You received a damaged product.
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You received an expired product.
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You received the wrong product.
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The product is defective upon delivery.
Reporting an Issue
To be eligible for a replacement or refund, you must notify us within 48 hours of receiving your order.
Please email us at support@shopmedlinks.com with:
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Your Order ID
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Clear photos of the product and packaging
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A complete unboxing video showing the sealed package being opened
Claims submitted without an unboxing video may not be eligible for review.
Refund Process
Once your request is reviewed and approved, we may arrange a pickup of the product if required.
After verification, your refund will be processed to the original payment method used during checkout.
Refunds are typically processed within 5–7 business days, though bank processing times may vary.
Replacement Process
If a replacement is approved, a new product will be shipped after the returned product has been inspected and verified.
Delivery timelines for replacement orders may vary based on location and product availability.
Non-Returnable Items
The following items are not eligible for return or refund:
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Opened or used products
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Products damaged due to misuse, mishandling, or improper storage
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Products purchased during clearance or special promotional sales
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Gift cards, promotional gifts, or free samples
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Products returned without original packaging
Order Cancellation
Orders can be cancelled only before they are shipped.
Once an order has been dispatched, cancellation requests cannot be accepted.
Late or Missing Refunds
If you have not received your refund after the stated processing period:
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Check your bank account.
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Contact your payment provider or bank.
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If the issue persists, contact our support team.
Contact Us
For any questions regarding returns, replacements, or refunds, please contact:
MedLinks Customer Support
Call: +91-1234567890
Email: support@shopmedlinks.com
MedLinks reserves the right to refuse any return, replacement, or refund request that does not meet the conditions outlined in this policy.