FAQS
Find answers to commonly asked questions about orders, shipping, payments, returns, and our dermatologist-recommended skin and hair care products. This FAQs section is designed to help you shop with confidence and make informed decisions.
General Questions
Shop MedLinks is an online destination for dermatologist-recommended skin care, hair care, and wellness products from trusted brands.
Yes. All products available on Shop MedLinks are sourced directly from authorized brands, distributors, or verified suppliers.
You can browse products by concern, category, or brand. If you need assistance, our team can help guide you to suitable options.
Yes. Most products can be purchased directly. However, prescription products may require a valid prescription.
Orders & Payments
Simply add your desired products to the cart, proceed to checkout, and complete payment using your preferred payment method.
We accept UPI, Credit Cards, Debit Cards, Net Banking, Wallets, and other secure payment options available at checkout.
Yes, COD is available on selected orders and locations. Additional charges may apply.
Orders can be modified or cancelled before they are dispatched. Once shipped, modifications may not be possible.
You will receive an order confirmation email and SMS after successful payment and order placement.
Shipping & Delivery
Yes, free shipping is available on orders above a specified order value. The applicable amount will be displayed during checkout.
Most orders are delivered within 2–7 business days, depending on your location.
Once your order is shipped, you will receive a tracking link via email and SMS.
Yes, we deliver to most serviceable PIN codes across India.
Currently, we only ship within India.
Returns & Refunds
Returns are accepted only for damaged, defective, expired, or incorrectly delivered products, subject to verification.
Please contact our support team within 48 hours of delivery and share images or an unboxing video for verification.
Once approved, refunds are processed within 5–7 business days.
No. Due to hygiene and safety reasons, opened or used products cannot be returned.
MedLinks-Specific FAQs
Shop MedLinks is backed by experienced dermatology professionals and offers carefully selected skin and hair care products from trusted brands.
Yes. We curate products that are commonly recommended by dermatologists for various skin and hair concerns.
Yes. You can explore products by concerns such as Acne, Pigmentation, Hair Fall, Dandruff, Anti-Ageing, Sensitive Skin, and more.
